Terms and Conditions

These Terms and Conditions ("Terms") are a legally binding agreement between you and Lotus Scientific Solutions (also operating under the LotusFlowAI brand) ("Company", "ChargeHive EV", "ChargeHive", "we", "us", "our"), governing your access to and use of the ChargeHive EV ecosystem.

These Terms are published in accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules 2021"), the Indian Contract Act, 1872, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian law. They incorporate by reference the Privacy Policy, Community Guidelines, Host Terms, Cookie Policy, and Cancellation and Refund Policy.

By downloading, accessing, registering for, activating, or using any part of the Services, or by ticking the acceptance checkboxes at sign-up or dealership activation, you agree to be legally bound by these Terms and the Privacy Policy. If you do not agree, you must not use the Services.

If you use the Services on behalf of a business (for example a dealership, distributor, or organisation), you represent that you are authorised to bind that entity, and "you" includes that entity.

1. Definitions

• Services / Platform — the ChargeHive EV mobile and web app; the invite-only ChargeHive EV Social Platform; the ChargeHive EV Dealership Suite; the Sales Representative and Distributor apps; the God, Super, and Admin dashboards; the ChargeHive EV website(s); and all related features, subscriptions, and communications
• User — any person who registers for or uses the Services
• Guest — a user who searches for and uses charging points
• Host — a user who lists a private or home EV charging point
• Master User — a user with both Host and Guest privileges, and (where applicable) eligibility for the Social Platform and verification
• Member — a user of the invite-only Social Platform
• Dealership / Dealer — a partner business that enrolls customers into ChargeHive plans through the Dealership Suite
• ERA — Emergency Roadside Assistance requested via the app and fulfilled by third-party vendors
• ERA Vendor / Technician — an independent roadside service provider and its assigned technician
• Subscription — paid, time-limited access to ChargeHive features
• Session — a charging interaction between a Host and a Guest
• Content — any text, image, video, audio, listing, review, or other material submitted through the Services

2. Nature of the Platform

2.1 ChargeHive EV is an EV technology ecosystem comprising four principal offerings and their supporting apps:

• Peer-to-peer charging — a discovery-and-connection platform where Hosts list chargers and Guests find, book, and use them
• Emergency Roadside Assistance (ERA) — a facility to request roadside help, which we route to independent third-party vendors who perform the physical service
• Invite-only Social Platform — a members-only community for posts, short video, messaging, discovery, jobs, sponsored content, and verified badges, where ChargeHive acts as an intermediary hosting user Content
• Dealership program — activation and servicing of ChargeHive plans purchased through partner dealerships
• Marketplace — a place where independent sellers list goods and services to buyers near them, alongside a ChargeHive Direct catalogue that ChargeHive sells itself

2.2 ChargeHive EV does not:

• Provide EV charging services or supply electricity
• Own, operate, or maintain charging equipment
• Process host-guest charging payments
• Perform the physical roadside service
• Sell, own, stock, inspect or warrant goods listed by an independent seller
• Deliver marketplace orders itself, where the seller books a rider or courier
• Guarantee charging or roadside availability, safety, or outcomes

2.3 All charging transactions, pricing, payments, and agreements occur directly between Hosts and Guests. Supporting apps (Sales Rep, Distributor, and the God/Super/Admin dashboards) are used by our staff and partners under a role hierarchy (super admin → admin → sales rep / distributor → customer).

3. Eligibility

3.1 You must be at least 18 years old and legally competent to contract under the Indian Contract Act, 1872.

3.2 By registering you represent that: (a) you are 18 or older; (b) you can enter a binding agreement; (c) all information you provide is accurate, current, and complete; and (d) you are not barred from using the Services under any law or a prior termination by us.

3.3 Access to the Social Platform is invite-only and further restricted to eligible users (for example approved invitees, active Master Control subscribers, active dealership-plan members, or invited influencers or businesses).

4. Accounts, Registration, and Security

4.1 You must create an account to access most Services. You may register with email/password or a supported social sign-in (Google, Facebook).

4.2 You are responsible for: (a) maintaining the confidentiality of your credentials; (b) all activity under your account; and (c) keeping your information accurate and up to date.

4.3 You must notify us immediately of any unauthorised use or security breach. We are not liable for loss arising from unauthorised access caused by your failure to safeguard your credentials.

4.4 One person may hold one account per role unless we permit otherwise. Impersonation, fake accounts, and buying, selling, or transferring accounts are prohibited.

5. Consent, Privacy, and Communications

5.1 Your use of the Services is subject to the Privacy Policy, which explains what personal data we collect and why. You must give the required consents to use the core Services.

5.2 You consent to receive service, transactional, and safety communications (for example booking updates, roadside status, security notices). Marketing communications are optional and sent only if you opt in; you may opt out anytime.

5.3 You are responsible for any personal data of third parties you provide (for example a secondary contact number), and confirm you have the right to share it.

6. Subscriptions, Plans, and Fees

6.1 Parts of the Services operate on a subscription model. Plans may include Guest, Host, Master (Master Control), and Dealership plans, billed monthly, quarterly, or yearly, or bundled through a dealership purchase.

6.2 Subscription fees grant access to platform features only. They do not include the cost of electricity or charging, ERA service charges, or third-party fees.

6.3 Prices, inclusions, and taxes (including GST) are shown before purchase and may change prospectively. We may offer promotions, referral benefits, and dealership-bundled plans on the terms stated at the time.

6.4 No auto-renewal — passes are fixed-term, one-time purchases. They do not auto-renew, and ChargeHive does not create an autopay mandate, standing instruction or e-mandate, and does not store a payment instrument for future charges. When a term ends, access reverts to the Free Access Plan and nothing further is charged. A pass purchased while another is still active extends your access rather than replacing it.

6.5 The Cancellation and Refund Policy applies to all subscriptions and is incorporated by reference.

6.6 Convenience fees — booking a charger, booking roadside assistance, placing a marketplace order and booking a host are chargeable when used on the Free Access Plan. Each such use accrues a convenience fee plus GST to a ledger on your account. The fee, the services it applies to and the limits are set by ChargeHive and shown in the app before you incur one. Holding a paid plan avoids convenience fees altogether.

6.7 Reaching the ledger limit — when the unpaid balance or the number of chargeable uses crosses the published limit, the affected features are blocked until the balance is settled through the in-app payment flow or waived by us. Upgrading to a paid plan after a block has started does not clear a balance already accrued. A fee accrued on an order or roadside job that is afterwards cancelled is reversed automatically.

7. Payments, Billing, and Taxes

7.1 Subscription and in-app payments are processed by authorised third-party providers — Stripe, Razorpay, Google Play Billing, and/or the Apple App Store. We do not store your full card or bank details.

7.2 GST and invoicing — where applicable, ChargeHive charges GST and issues tax invoices (for example on ERA orders and dealership plans). You are responsible for providing accurate billing details.

7.3 Direct host-guest charging payments are settled directly between users (for example cash or UPI). ChargeHive does not collect, process, hold, guarantee, or refund these payments, and merely displays the pricing a Host sets. Any dispute over a charging payment is solely between the Host and the Guest.

7.4 ERA payments consist of the vendor's base price, applicable GST, any service charge (plus its GST), and any optional tip you choose. These amounts are shown before you confirm.

7.5 Social Platform payments (for example verified badges, advertising, sponsored content) are processed via Razorpay and governed by the applicable in-product terms.

7.6 Subscription and access fees are non-transferable. Refund eligibility is governed by the Cancellation and Refund Policy and, where applicable, app-store and payment-provider policies and Indian consumer law.

7.7 Marketplace payments are Cash on Delivery. You pay the seller or the person delivering your order, at the door. ChargeHive does not collect, hold, guarantee or refund the price of marketplace goods and services, and the tax invoice for them is the seller's.

7.8 Convenience fees under Clause 6.6 are payable to ChargeHive and settled through our payment provider. Platform fees and referral fees are billed by ChargeHive to sellers under Clause 10.9 and are never added to a buyer's order.

8. Peer-to-Peer Charging Terms

8.1 Nature of the service — ChargeHive is a facilitator and technology platform. It does not provide EV charging services, own or maintain charging equipment, control electricity supply, or guarantee charging availability, quality, safety, or outcomes.

8.2 Host responsibilities — Hosts are solely responsible for: ownership of, or lawful authority to offer, the charger; electrical safety and maintenance; obtaining any property, society, or landlord permissions; complying with local electricity, safety, and regulatory requirements; setting accurate pricing and availability; truthful listing information; and determining and complying with any applicable taxes, GST obligations, invoicing, and permits related to their charging activity (see the Host Terms).

8.3 Guest responsibilities — Guests are solely responsible for: verifying charger and connector compatibility; using equipment safely and responsibly; making timely, agreed payment directly to the Host; respecting the Host's property and rules; and following all safety instructions.

8.4 Bookings, availability, and cancellations — Sessions may be pre-booked or on-demand. Hosts may set availability, pause or activate chargers, and accept or reject requests (subject to fair-use limits stated in the app). Guests may cancel before the start time. Session timers and completion controls are provided for tracking convenience only and are not a guarantee of energy delivered.

8.5 Disputes between users — ChargeHive is not a party to Host-Guest transactions or disputes. Users must resolve disputes between themselves. We may provide reporting tools but are under no obligation to intervene, mediate, or compensate.

9. Emergency Roadside Assistance (ERA) Terms

9.1 Facilitation only — ERA connects you with independent third-party roadside vendors. ChargeHive does not itself perform towing, repair, battery, tyre, or other roadside services and does not employ the technicians.

9.2 Location and contact sharing — to request ERA you must share your precise location, contact number(s), vehicle details, and a description of the issue, which are provided to the assigned vendor and technician so they can reach and assist you. Provide accurate information; incorrect location or details may delay or prevent service.

9.3 No guarantee of response or outcome — estimated response and arrival times are indicative only and depend on vendor availability, distance, traffic, weather, and other factors. ChargeHive does not guarantee that a vendor will be available, accept, arrive within any time, or resolve your issue. In a life-threatening emergency, contact the public emergency services (for example 112) first.

9.4 Pricing, GST, and tips — ERA charges (base price, GST, service charge, service GST, and any optional tip) are shown before confirmation. GST invoices are issued where applicable. Tips are voluntary and paid to the provider.

9.5 Cancellation — you may cancel an ERA order per the in-app flow; charges already incurred or work already dispatched may not be refundable. Refunds, where due, follow the Cancellation and Refund Policy.

9.6 Vendor responsibility — the vendor and technician are solely responsible for the manner, safety, quality, and outcome of the physical service, and for compliance with the Motor Vehicles Act and other applicable law. Any dispute about the service, damage, or conduct is primarily between you and the vendor; ChargeHive may assist but is not liable for the vendor's acts or omissions.

9.7 Who charges and who collects — the vendor sets its own prices and declares its own GST position, and the vendor or its assigned distributor collects payment from you directly, in cash or by UPI. ChargeHive does not receive that money. A job that is not performed is not payable. Priority assistance and priority support, where your plan includes them, govern how quickly your request is handled — they are not a discount on the vendor's price.

10. Marketplace Terms

10.1 What it is — the marketplace lets independent sellers list goods and services to buyers near them, alongside a ChargeHive Direct catalogue that ChargeHive sells itself. Every listing shows who is selling it.

10.2 Our role — for a listing by an independent seller, ChargeHive is an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, and observes the due diligence required of an intermediary. The contract of sale is between you and that seller: we do not own the goods, do not inspect or control their quality, and are not a party to that contract. For a listing shown as ChargeHive Direct, Lotus Scientific Solutions is the seller and is responsible as such.

10.3 Seller identity — a seller's business name, address, state, contact number and, where they are registered, their GSTIN and GST rate are published on the seller's store page, so you can see who you are buying from before you order.

10.4 Price, tax and invoice — the seller sets the price and declares the GST rate, whether the listed price already includes it, and the HSN code. The invoice is raised on that basis: CGST and SGST where the seller and the place of supply are in the same state, IGST where they are not.

10.5 Seller tax obligations and the state restriction — a seller must declare accurately whether it is registered under GST and, if so, its GSTIN. A SELLER THAT IS NOT REGISTERED UNDER GST MAY SUPPLY ONLY WITHIN ITS OWN STATE, because inter-state supply of goods requires registration under Section 24 of the Central Goods and Services Tax Act, 2017. ChargeHive restricts an unregistered seller's listings to buyers in that seller's state. The seller warrants that its declaration is accurate, indemnifies ChargeHive against any claim, penalty, interest or demand arising from a misdeclaration, and may be suspended, delisted or terminated for breach. An order that cannot proceed because of this restriction is cancelled at no cost to the buyer.

10.6 Ordering and payment — marketplace orders are Cash on Delivery. You pay at the door, to the seller or the person delivering the order. ChargeHive does not collect the price of the goods.

10.7 Cancellation, returns and warranty — you may cancel an order yourself, free of charge, at any time before it is marked as shipped; after that, cancellation is at the seller's discretion. Returns, replacement and warranty are governed by the terms the seller publishes on the listing, read with the Cancellation and Refund Policy, which is incorporated by reference.

10.8 Delivery — the Shipping and Delivery Policy governs how and when orders are fulfilled and is incorporated by reference.

10.9 Seller fees — ChargeHive bills sellers a platform fee on orders fulfilled through the app and on referral clicks out to a seller's own website, plus GST on that fee. These are charged to the seller and are never added to a buyer's order.

10.10 Prohibited listings — a seller may not list anything unlawful, counterfeit, unsafe, restricted for sale in India, or that it is not entitled to sell. We may remove a listing, withhold a payout or suspend a seller at any time to comply with law or to protect buyers.

10.11 Buyer conduct — give an accurate delivery address and contact number, be available to receive the order, and pay the amount due on delivery. Repeatedly refusing delivered Cash-on-Delivery orders may lead us to restrict marketplace access.

11. Invite-Only Social Platform Terms

11.1 Access and eligibility — the Social Platform is invite-only. You may create a profile only if your email is an approved invitation entry or you are otherwise eligible (Section 3.3). We may revoke access at our discretion for breaches of these Terms or the Community Guidelines.

11.2 Intermediary status and due diligence — for Content posted by users, ChargeHive is an intermediary and does not initiate, select the receiver of, or modify user Content. We publish these Terms, the Privacy Policy, and the Community Guidelines as our rules and regulations, and we operate a Grievance Officer mechanism as required by the IT Rules 2021.

11.3 Your Content and licence — you retain ownership of the Content you create. By posting Content, you grant ChargeHive a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt (for example compress or transcode for delivery), publish, display, and distribute that Content for the purpose of operating, promoting, and improving the Services. This licence ends when you delete the Content or your account, except for copies retained for legal, safety, or backup purposes, and Content others have shared or that is subject to an ongoing report or investigation.

11.4 Content standards — you must not create, upload, share, or transmit Content that is unlawful, defamatory, obscene, pornographic, paedophilic, or invasive of privacy; is harmful to a child; infringes intellectual property or trade secrets; is deceptive or misleading; impersonates another person; threatens the unity, integrity, defence, security, or sovereignty of India, friendly foreign relations, or public order, or incites any cognisable offence; promotes money laundering, gambling, or anything otherwise unlawful; contains malware; or violates any law for the time being in force. This mirrors Rule 3(1)(b) of the IT Rules 2021.

11.5 Moderation and takedown — we may (but are not obliged to) review, moderate, restrict, remove, or restore Content, and we operate community reporting and automatic threshold-based takedown. On receipt of a valid grievance or a court or government order, we will act within the timelines required by the IT Rules 2021, including expedited removal of certain unlawful content. We may suspend or remove accounts that repeatedly or seriously breach these standards.

11.6 Discovery features — nearby discovery (including via location, Bluetooth, or NFC) is opt-in. You control your discoverability. Do not use discovery features to stalk, harass, or harm others.

11.7 Jobs, sponsored content, ads, and badges — job listings, applications (including résumés), advertisements, sponsored content, and verified or paid badges are offered subject to the applicable in-product terms and the Community Guidelines. Sponsored or dealership-promoted content must be clearly labelled. Verified or influencer badges are granted on eligibility or purchase and may be revoked for misuse. You are responsible for the accuracy and lawfulness of any listing, application, or advertisement you submit.

11.8 Messaging — direct messaging is for lawful personal communication between members. Spam, scams, bulk unsolicited messaging, and harassment are prohibited. Participants may block, report, or restrict conversations where available.

12. Dealership Program Terms

12.1 Enrolment — partner dealerships enroll EV buyers and record their contact, address, and vehicle details, issue a GST invoice, and publish a limited activation directory record. The dealership is responsible for the accuracy and lawful collection of the data it enters and for its own conduct with customers.

12.2 Activation — a dealership-enrolled customer activates the plan in the ChargeHive EV app using the email given at purchase. On activation, a one-year plan is provisioned, including charging access, ERA eligibility, Social Platform eligibility (on request or approval), and a verified badge, as described at the time.

12.3 Relationship — the dealership is an independent business, not ChargeHive's agent. ChargeHive is not responsible for a dealership's sales conduct, promises, showroom pricing, or vehicle sold. Plan benefits are provided by ChargeHive subject to these Terms.

12.4 Non-transfer and cancellation — dealership plans are tied to the enrolled customer and are non-transferable. A cancelled dealership plan cannot be activated. Refunds and cancellations are governed by the arrangement with the dealership and the Cancellation and Refund Policy.

13. Sales Representatives, Distributors, and Administrators (B2B)

13.1 Sales representatives, distributors, and administrative users access the Services under a role-based model and only for authorised business purposes (onboarding, catalogue, inventory and order management, vendor assignment, billing, and moderation).

13.2 Such users must keep credentials secure; access only the data their role permits; use personal data of customers and dealers strictly for the permitted purpose and per the Privacy Policy; and not export, sell, retain, or misuse it. Breach may result in immediate revocation and legal action.

13.3 Commercial arrangements (commissions, targets, inventory, settlements, invoicing between ChargeHive and its super-admin vendors) are governed by separate agreements; these Terms cover platform use.

14. Acceptable Use / User Conduct

You agree not to: (a) use the Services for any unlawful, fraudulent, or harmful purpose; (b) violate any law, third-party right, or these Terms; (c) upload malware or attempt to breach, probe, or disrupt the Services or their security, including the role and permission model; (d) scrape, harvest, or bulk-extract data, including user lists, emails, or the invitation directory; (e) reverse engineer, decompile, or copy the Services except as permitted by law; (f) misrepresent your identity, eligibility, or affiliation; (g) interfere with other users' use or safety; (h) resell or commercially exploit the Services without authorisation; or (i) circumvent fees, invite-only gating, or moderation.

15. Intellectual Property

15.1 The Services, including all software, design, text, graphics, logos, and trademarks ("ChargeHive EV", "ChargeHive", "LotusFlowAI"), and other materials (excluding user Content), are owned by or licensed to Lotus Scientific Solutions and protected by law.

15.2 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. You may not copy, modify, distribute, sell, lease, or create derivative works from any part of the Services except as expressly permitted.

15.3 You retain ownership of your Content, subject to the licence in Section 11.3. You represent that you have all rights necessary to post your Content and that it does not infringe any third-party right.

15.4 If you believe Content infringes your rights, contact the Grievance Officer with details, and we will act as required by law.

16. Third-Party Services and Links

The Services integrate or link to third-party services (payments, maps, sign-in, dealerships, advertisers, and cloud providers). We do not control and are not responsible for third-party services, their content, terms, or privacy practices. Your use of them is at your own risk and subject to their terms.

17. Disclaimers and Warranties

17.1 The Services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, except those that cannot be excluded under law (including applicable rights under the Consumer Protection Act, 2019).

17.2 We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any Host, Guest, charger, vendor, or outcome will meet your expectations.

17.3 ChargeHive does not own or operate chargers; does not supply electricity; does not process host-guest charging payments; does not perform roadside services; and does not author or endorse user Content. Ratings, reviews, market-rate suggestions, and listings are informational and set by users.

18. Limitation of Liability

18.1 To the maximum extent permitted by law, ChargeHive, Lotus Scientific Solutions, and their directors, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, data, goodwill, or business, arising from or related to your use of (or inability to use) the Services.

18.2 We shall not be liable for: personal injury or property damage; electrical faults, fire, or equipment damage during charging; charging failures or unavailability; the acts, omissions, safety, conduct, or outcomes of Hosts, Guests, ERA vendors or technicians, or dealerships; disputes or payments between users; user Content; or data loss or unauthorised access despite reasonable safeguards.

18.3 To the extent liability cannot be excluded, our aggregate liability to you for all claims relating to the Services shall not exceed the total subscription or platform fees you paid to ChargeHive in the three (3) months preceding the event giving rise to the claim, or INR 5,000, whichever is lower.

18.4 Nothing in these Terms excludes liability that cannot lawfully be excluded, including for gross negligence, wilful misconduct, or matters under mandatory consumer law.

19. Indemnification

You agree to indemnify, defend, and hold harmless ChargeHive, Lotus Scientific Solutions, and their affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your Content; (c) your breach of these Terms or applicable law; (d) your interactions or transactions with Hosts, Guests, vendors, dealerships, or other users; or (e) your infringement of any third-party right.

20. Suspension and Termination

20.1 By you — you may stop using the Services and delete your account at any time via the in-app Privacy Center (subject to completing pending transactions and legal retention).

20.2 By us — we may suspend, restrict, or terminate your access, with or without notice, for: breach of these Terms, the Community Guidelines, or applicable law; fraud, abuse, misrepresentation, or safety risk; misuse of the Platform, roles, or invite gating; non-payment; or as required by law or a competent authority.

20.3 Effect — on termination, your licence to use the Services ends and access to paid features may cease. Subscription fees are non-refundable on termination for cause. Provisions that by their nature survive (intellectual property, disclaimers, liability limits, indemnity, governing law, retention) continue.

21. Grievance Redressal

21.1 In compliance with the IT Rules 2021, the Consumer Protection (E-Commerce) Rules 2020, and the DPDP Act, complaints regarding the Services, Content, transactions, or personal data may be sent to:

Grievance Officer, Lotus Scientific Solutions Email: grievance-officer@lotusscientificsolutions.com Privacy: privacy@lotusscientificsolutions.com Support: support@chargehiveev.com or support@lotusscientificsolutions.com Address: 1-8-128, Hyderabad, Telangana – 500010, India

21.2 We will acknowledge a grievance within the timeframe required by law and endeavour to resolve it within the statutory timelines, including expedited handling of unlawful-content complaints on the Social Platform.

21.3 For consumer complaints, you also retain your rights under the Consumer Protection Act, 2019.

22. Force Majeure

We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including power or network outages, internet or telecom failures, cloud or provider outages, cyber-attacks, natural disasters, epidemics or pandemics, strikes, war, terrorism, or acts of government or regulatory authorities.

23. Governing Law, Jurisdiction, and Dispute Resolution

23.1 These Terms are governed by and construed in accordance with the laws of India.

23.2 Subject to Section 23.3, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

23.3 Amicable resolution / arbitration — the parties will first attempt to resolve any dispute amicably by contacting the Grievance Officer. If unresolved within 30 days, the dispute may, at the Company's election, be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Hyderabad, conducted in English. This clause does not limit either party's right to seek urgent interim relief from a court, or a consumer's rights under the Consumer Protection Act, 2019.

24. General

24.1 Changes to Terms — we may amend these Terms to reflect changes in the Services or law. Material changes will be notified (in-app, on the website, or by email). Continued use after the effective date constitutes acceptance.

24.2 Severability — if any provision is held invalid or unenforceable, the remaining provisions remain in full force.

24.3 No waiver — our failure to enforce any right or provision is not a waiver of it.

24.4 Assignment — you may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or reorganisation.

24.5 Entire agreement — these Terms, together with the Privacy Policy, Community Guidelines, Host Terms, Cookie Policy, and Cancellation and Refund Policy, constitute the entire agreement between you and us regarding the Services.

24.6 Language — these Terms are drafted in English, which prevails in case of any translation conflict. Headings are for convenience only.

25. Contact

ChargeHive EV A product of Lotus Scientific Solutions 📧 Support: support@chargehiveev.com or support@lotusscientificsolutions.com 📧 Grievance Officer: grievance-officer@lotusscientificsolutions.com 📧 Privacy: privacy@lotusscientificsolutions.com 📍 Address: 1-8-128, Hyderabad, Telangana – 500010, India

By using ChargeHive EV, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and the Privacy Policy.