Shipping and Delivery Policy

This Shipping and Delivery Policy ("Policy") explains how everything you buy through ChargeHive EV reaches you — both digital access and physical goods and services — on a platform operated by Lotus Scientific Solutions ("Company", "ChargeHive", "we", "us", "our").

It should be read together with the Terms and Conditions, the Cancellation and Refund Policy, and the Privacy Policy.

1. Scope

ChargeHive EV delivers two different kinds of thing, and they are delivered in two different ways:

• Digital access — ChargeHive passes, which are activated electronically (Section 2)
• Marketplace goods and services — physical items and on-site or remote services supplied by independent sellers, and by ChargeHive itself on ChargeHive Direct listings (Sections 3 to 8)

Peer-to-peer charging and roadside assistance are not "delivered" in the sense of this Policy: a host provides charging at their own location, and a roadside vendor attends you where you are. Those are covered by the Terms and Conditions.

2. Digital Delivery — Passes and Platform Access

2.1 A ChargeHive pass is delivered electronically. There is nothing to ship.

2.2 On successful payment, access is activated automatically. Activation is normally instant, and in rare cases may take up to 24 hours where payment verification or app-store processing is pending.

2.3 Confirmation is provided in-app, and by email or an app-store receipt where applicable. If access has not activated and the payment has left your account, contact support.

2.4 A delay in digital activation caused by payment verification, network conditions, app-store processing, or maintenance does not on its own create a refund right. We will make reasonable efforts to restore access promptly.

3. Marketplace — Who Delivers Your Order

3.1 The seller is responsible for fulfilment. For a listing by an independent seller, that seller — or the distributor or sales representative assigned to the order — packs and delivers it. For a ChargeHive Direct listing, Lotus Scientific Solutions is the seller and is responsible for fulfilment.

3.2 ChargeHive does not operate a warehouse, a courier fleet, or a delivery service of its own.

3.3 How your order travels is shown on the order itself. An order is delivered by one of the following:

• Courier parcel — handed to a courier service for delivery to your address
• Rider platforms (such as Rapido, Ola or Porter) — a local rider collects from the seller and brings it to you, usually the same day
• Self delivery — the seller, distributor or sales representative delivers it in person
• Store pickup — you collect it from the seller's store

3.4 Where a rider or courier platform is used, that platform handles your delivery address and contact number under its own terms and privacy policy, as an independent provider.

4. Delivery Timelines

4.1 These are estimates, not guarantees. Where the seller publishes a fulfilment time on the listing, that is the figure to rely on. Otherwise, expect:

• Local rider delivery — same day or next day
• Courier parcel — 3 to 7 working days within metro areas, and 7 to 14 working days elsewhere in India
• Store pickup — ready to collect within 24 hours of confirmation
• Services — scheduled with you directly; the appointment shown on the booking governs

4.2 Timelines run from the moment the seller confirms the order, not from the moment you place it.

4.3 Working days exclude Sundays and public holidays. Remote, hilly, island and restricted-access locations take longer.

4.4 A missed estimate does not by itself create a refund right. Your rights where an order is never delivered are in Section 5 of the Cancellation and Refund Policy.

5. Tracking Your Order

5.1 An order moves through these stages, and you can see the current one at any time:

Order placed → Confirmed → Shipped → Out for delivery → Delivered

5.2 For a service booking, the same stages read as: Booking placed → Confirmed → Scheduled → On the way → Completed.

5.3 Where the seller has recorded a courier or rider reference, it is shown on the order.

5.4 A cancelled order is shown as cancelled, with a record of who cancelled it and why.

6. Where We Deliver

6.1 India only. ChargeHive EV does not ship outside India.

6.2 Listings are shown by proximity. The marketplace shows you listings from sellers near you, so a seller far away will not appear even if the item exists on the platform. This is a deliberate limit: it is what makes same-day and rider delivery workable.

6.3 The GST state restriction — important. A seller that is not registered under GST may sell only within its own state, because the inter-state supply of goods requires GST registration under Section 24 of the Central Goods and Services Tax Act, 2017.

In practice this means:

• A seller who has declared a GSTIN can deliver to you anywhere they serve, and the invoice carries IGST when the seller and the delivery address are in different states
• A seller who has not declared a GSTIN can deliver to you only if your delivery address is in the same state as the seller. Their listings are restricted accordingly, and an order that cannot lawfully proceed is cancelled at no cost to you
• Within one state, the invoice carries CGST and SGST rather than IGST

6.4 A seller may additionally limit the districts or areas they serve. Where your address falls outside them, the order cannot be accepted.

7. Delivery Address, Contact and Location

7.1 Give an accurate delivery address and a contact number that is reachable. Most failed deliveries are failed phone calls.

7.2 What is shared, and with whom, is set out in Section 11.5 of the Privacy Policy: the seller and the person delivering receive your name, contact number, delivery address, and what you ordered.

7.3 Live location sharing is optional. Where you choose to share your live location to help a delivery reach you, the share is time-limited and expires on its own.

7.4 You can change a delivery address only before the order is confirmed. After that, contact the seller through in-app order support.

8. Failed or Delayed Delivery

8.1 If you are not available. The seller or delivery partner will normally attempt to reach you by phone and may re-attempt delivery. Repeated failed attempts may result in the order being cancelled and, where the seller's published terms provide for it, a cancellation or return-shipping charge.

8.2 If the order never arrives. Raise it through in-app order support. An undelivered order is covered by Section 5.3 of the Cancellation and Refund Policy, whatever the listing's return policy says.

8.3 If the parcel arrives damaged. Where possible, record opening it. Report it within 48 hours through in-app order support with photographs or video.

8.4 Cash on Delivery. Marketplace orders are paid at the door, in cash, to the seller or the person delivering. Have the amount shown on the order ready. No money is taken at checkout.

9. Services

9.1 A service listing is fulfilled in one of four ways, shown on the listing: at your location (onsite), by collection and return (pickup and drop), at the seller's premises (walk-in), or remotely.

9.2 Onsite and pickup-and-drop services need a serviceable address. Walk-in and remote services do not, and the place of supply for tax then follows the seller's own state.

9.3 Service pricing may be fixed, a starting price, hourly, or per visit, as stated on the listing. Where it is a starting price, the final amount is confirmed with you before the work is done.

10. Force Majeure

ChargeHive, and the sellers and delivery partners on the platform, are not liable for delay or failure to deliver caused by events beyond reasonable control — including natural disasters, extreme weather, strikes, civil unrest, public-health restrictions, power or network failures, or acts of government.

11. Changes to This Policy

We may update this Policy to reflect changes in the Services, in our fulfilment arrangements, or in law. The updated Policy is posted with a new "Last Updated" date, and material changes re-trigger the in-app consent gate so that you see and accept the current version before continuing.

12. Contact

ChargeHive EV A product of Lotus Scientific Solutions

Grievance Officer: grievance-officer@lotusscientificsolutions.com Privacy: privacy@lotusscientificsolutions.com Support: support@chargehiveev.com or support@lotusscientificsolutions.com Address: 1-8-128, Hyderabad, Telangana – 500010, India

This Policy should be read together with the ChargeHive EV Terms and Conditions, the Cancellation and Refund Policy, and the Privacy Policy.